FAQ: How do I setup my Dialup?

General Settings

Dialup Numbers

Always check with your telephone company to confirm that the number you select is a local call fee from your location. Apex cannot be held responsible for non-local call fees incurred if you have not dialled the appropriate access number.

The direct numbers previously offered in capital cities have been withdrawn from service. Please use the national access number 0198 333 034.

When using a digital ISDN connection, please be aware that local data calls are charged by your ISDN provider (not Apex) on the basis of time connected. This is typically $1 per hour—or more—per channel.

If you have any difficulty in configuring your software to dial any of these numbers, or if you have any difficulty connecting to our service from your location, please contact support.

Setting up a Dialup connection

The following guides will assist you in setting up an Apex dialup service.

Windows XP

1. Click on your Start menu, then click Control Panel.
2. Double-click the Network Connections icon. If this icon is not visible, select Switch to Classic View in the left blue pane.
3. Select Create a new connection from the left blue pane.
4. Click Next to begin the New Connection Wizard.
5. Select the Connect to the Internet radio button, then click Next.
6. Select Set up my connection manually, then click Next.
7. Select Connect using a dial-up modem, then click Next.
8. In the ISP Name field, enter a name for the connection, e.g. Apex Telecom. Click Next.
9. In the Phone Number field, enter 0198 333 034. Click Next.
10. Enter your Apex username, as the User Name. Ensure that you include @apex.net.au.
11. Enter your Apex password in the Password field.
12. Click Next and then Finish to complete the setup wizard.
13. You should now have an "Apex Telecom" shortcut on your Desktop. Double-click this icon, then click the Dial button to connect.

Windows Vista / Windows 7

1. Click on your Start menu, then click Control Panel.
2. Double-click the Network and Sharing Centre icon.
3. Select Set up a connection or network in the left blue pane.
4. Select Connect to the Internet, then click Next.
5. Select Dial-up from the list of connection types.
6. Enter the Dial-up phone number of 0198 333 034.
7. Enter your Apex username, as the User Name. Ensure that you include @apex.net.au.
8. Enter your Apex password in the Password field.
9. Click Create, and then Close to complete the setup wizard.
10. Once completed, you can connect by selecting Connect to a network in the left blue pane in the Network and Sharing Centre: locate the dialup service you've created and click the Connect button.

Mac OS X

1. Click on the Apple logo at the top-left corner of the screen, and select System Preferences.
2. Select Network from the System Preferences screen.
3. Select either Internal Modem or External Modem from the left column.
4. Enter the Telephone Number as 0198 333 034.
5. Enter your Apex username, as the Account Name. Ensure that you include @apex.net.au.
6. Enter your Apex password in the Password field.
7. Select Show modem status in menu bar.
8. Click Connect. If prompted to apply changes, click Apply.
9. You should now be able to connect or disconnect using the Modem icon at the top-right corner of your screen.